§ TRUST · The guarantee

Real people. Real
checks. Real cover.

Every pro on Kyoos is vetted, every rating is real, and every dispute reaches a human within a day. Here's exactly what that means.

§ 01The four pillars

What stands
behind every job.

Trust isn't a badge — it's a stack of small, boring promises that get kept every single time. These are ours.

01
Verified ID
Every pro submits a Ghana Card or passport, proof of address, and three references — verified before they take a single job.
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02
Proof of skill
Trades show certifications. Creatives show portfolios. Service work needs three years of provable experience. We check it all.
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03
Live ratings
Pros must hold a 4.3+ rating to stay active. Drop below it, and we pause the account until coaching is complete.
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04
Real-human support
Every dispute reaches a trust-and-safety specialist within a day — not a chatbot, not a ticket queue. Resolved within a week.
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§ 02The Kyoos guarantee

If something
goes wrong.

Most jobs end with a five-star tap. For the small number that don't, here's the path — written down, in plain English, so you know what to expect before you ever need it.

a.Report

Tell us within 48 hours.

Open the booking, tap Report an issue, describe what went wrong, attach a photo if you have one. A trust-and-safety specialist picks it up the same day — not a chatbot, not a queue, a person with a name and a phone number.

b.Resolve

We make it right within a week.

If the work wasn't completed to spec, we'll dispatch another vetted pro at no extra cost — usually within 48 hours. If you'd rather walk away, we'll refund you in full and absorb the loss ourselves. The pro's payout pauses until the case closes.

c.Reach a human

One number. Picks up by the third ring.

Call +233 30 2 000 000, email safety@kyoos.io, or message @kyoosapp on WhatsApp. The team is on from 6am to midnight, every day of the year.