Your data, your
controls. Always.

We collect what we need to run the marketplace. Nothing else. We never sell your data.

This page explains, in detail, what data Kyoos holds on you, why we hold it, who we share it with, and how to remove it. The principles behind it:

• We collect only what the product needs to function and to keep you safe.
• We don't sell your data to advertisers, brokers, or anyone else.
• You can edit or delete everything we hold on you, in two taps. Exports are available on request to privacy@kyoos.io.

Account, location, and the work you do on the platform.

Account data — your name, phone number, email, and (for pros) the verification documents you submit during onboarding.

Location — your approximate location while the app is open, used to show nearby pros or jobs. Precise location is only collected during an active booking, to help client and pro find each other.

Activity — the bookings you make or accept, the messages you send through the in-app chat, and the ratings you leave.

What we don't collect — payment details. Mobile-money and bank transactions go directly through regulated payment partners. We never see, store, or transmit your card number, mobile-money PIN, or bank credentials.

To run the marketplace, keep it safe, and improve it.

The data above is used to match clients with pros, process payments, surface trustworthy ratings, prevent fraud, and improve the app. We do not use it to build advertising profiles, and we do not sell it to anyone.

Aggregated, de-identified data may be used in published research about the informal-services economy in West Africa.

Service providers, the other side of your booking, and the law if required.

We share data with:

• Service providers — payment processor, SMS gateway, mapping provider, identity verification partner. Each is contractually bound to use your data only to provide their service to us.
• The other side of a booking — the client and pro see each other's name, photo, rating, and approximate location during an active booking.
• Authorities — only when legally compelled by a Ghanaian court order, and only for the specific records named.

As long as your account is active, plus 7 years for financial records.

Account and activity data are retained while your account is active. After deletion, financial records are kept for 7 years to comply with Ghanaian tax and anti-money-laundering law. Everything else is purged within 30 days.

Edit or delete everything — in the app, no email needed.

In Settings → Privacy, you can:

• Edit or correct any field on your profile.
• Permanently delete your account, with a 14-day grace period in case you change your mind.

We don't currently offer a self-serve data export. If you need a copy of your data for a specific reason — a regulatory request, a dispute, your own records — email privacy@kyoos.io and we'll review the request on a case-by-case basis.

Kyoos is not for anyone under 18.

We do not knowingly collect data on anyone under 18. If you believe a minor has registered, email privacy@kyoos.io and we will delete the account within a day.

Talk to a real human.

Privacy questions, complaints, or correction requests go to privacy@kyoos.io. Replies within one business day. If you're unsatisfied with our response, you may also file a complaint with the Data Protection Commission of Ghana.